itSMF Belgium: S&T HAPPENS: SURVIVING AND THRIVING IN A VUCA WORLD.

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.:

• IT servers are cattle not pets. Breed and slaughter them.
• If it hurts, do it more.
• Don’t go faster, do less.
• Do nothing until the last responsible moment.
• Break things to make them stronger.
• Managers don’t know the answers.
• All work is experiment.
• Failure is the path to success. It is a normal part of everyday work.
• Maximise the work not done.
• You can’t measure a knowledge worker.
• Management are the servants of the work.
• A bad system beats good people every time.